COVID-19: Alert Level 2
With the Government’s announcement of the COVID-19 alert level being reduced to Level 2 from Thursday 14th May 2020, we would like to share with you an update on how we are operating. The health, safety and wellbeing of our customers and staff remain our top priority. We are following the NZ Ministry of Health guidelines and have implemented strict measures to ensure everyone stays safe.
Our Doors Are Open
We are extremely excited to be fully opening our dealership again and welcoming back our customers.
When You Visit Us
Upon arrival, we will ask you to sign-in to our contact tracing system and to keep 2m apart from our staff and other customers. While attending to your vehicle needs, our staff will also maintain the required social distance.
|Sales||Service & Parts|
|Monday to Friday - 8:00am - 5:00pm||Monday to Friday - 7:30am – 5pm|
|Saturday 9:00am – 5:00pm||Saturday Closed|
|Sunday 11:00am – 4:00pm||Sunday Closed|
A safer normal
Our staff have been advised to limit physical interaction across the business and practice safe social distancing by keeping to their own main working areas and bubbles.
We are collecting contact details from all visitors and customers to ensure that we comply with the NZ Ministry of Health contact tracing guidelines.
Policies & Guidelines for Staff
We are documenting and distributing COVID-19 related health & safety policies and guidelines for our staff to adhere to as new developments arise. These policies and guidelines outline the hygiene and sanitation requirements for all working areas within our business.
*Vehicle Touchpoints include keys, outside/inside door handles, steering wheel, indicator switch, wiper control switch, gear lever, parking brake, driver’s seat belt & buckle, window control switches, seat adjustment levers and bonnet release cable.
Contactless Options Are Still Available
We are continuing to offer a range of drop-off & pick-up options at the convenience from your home or at one of our dealerships.
Overdue Scheduled Service
Scheduled services that have become overdue during the lockdown period will not affect the manufacturers' warranties. We strongly recommend they be booked with us as soon as possible.
If your WoF/CoF expired on or after 1st January 2020, it is temporarily extended by the NZTA. However, for your safety, we strongly recommend that you renew your WoF/CoF with us if possible.
Please book online or call us to arrange a date/time. Bookings are recommended.
Please book online or call us to arrange a date/time. Loan vehicles are available at request. Bookings are recommended.
All parts & accessories can be ordered online or over the phone and can be picked up or delivered to you by courier.
Invoices can be emailed and we can take credit card payments over the phone or internet banking.
Please note that full payment is required prior to vehicle collection.
Contact the Administration or Acccounts team by phone.
You're A Guest of Stevens Motors
When you visit us, as always you are our guest and we want your visit to be enjoyable, informative and stress-free. Under Alert Level 2, we welcome you back and we will be doing everything we can to make sure your visit is a safe one. As new developments arise, we will keep you updated via our websites and social media channels.
We look forward to seeing you soon.
From the team at Stevens Motors Limited.